At Dry And Wet Suit Sales Store, we’re committed to ensuring your diving adventures are supported by quality equipment and excellent service. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to meet your needs:

  • Standard Shipping (AUD $12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available for orders over AUD $50, shipped via EMS with delivery in 15-25 business days after dispatch

International Customers: We ship worldwide (excluding certain Asian and remote regions). Please note that any import duties or taxes are the responsibility of the recipient.

Returns & Exchanges

We stand behind our diving equipment and want you to be completely satisfied with your purchase. If you need to return or exchange an item, please follow the process below.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Refund Method: Original payment method (processed within 5-7 business days)
  • Return Shipping: Customer responsibility (we cover return shipping for defective items)

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Custom-sized or made-to-measure drysuits
  • Wetsuits and undersuits that have been removed from their original packaging
  • Any items showing signs of use, wear, or damage not present at time of shipping

Step-by-Step Return Process

1. Initiate Your Return

Email our customer service team at [email protected] with the following information:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Item(s) for return: Product Name(s) and Quantity
  • Reason for return
  • Preferred resolution (Refund/Exchange)
  • Photos if applicable for damaged/defective items

2. Receive Return Authorization

Within 1-2 business days, our Brisbane-based team will email you:

  • Return Merchandise Authorization (RMA) number
  • Detailed return instructions
  • Return shipping address: 87 Mills Street, BRISBANE ADELAIDE STREET, AU 4000

3. Package and Ship Your Return

Securely package your items using the original packaging when possible. Include:

  • The RMA number clearly visible on the package
  • Completed return form (will be provided with your authorization)
  • All original items, accessories, and documentation

Shipping Note: We recommend using a trackable shipping service. Dry And Wet Suit Sales Store is not responsible for return packages lost in transit.

4. Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after arrival):

  • Refunds: Will be issued to your original payment method within 5-7 business days after approval
  • Exchanges: Your replacement item will be shipped within 1-2 business days after approval (standard shipping times apply)

Refund Details

  • Timing: Refunds typically appear in your account within:
    • Credit/Debit Cards: 3-10 business days (depending on your bank)
    • PayPal: Usually within 24 hours of processing
  • Deductions: Original shipping fees are non-refundable unless the return is due to our error or defective merchandise.

International Returns

For our global customers:

  • All return shipments must be marked as “RETURNED GOODS” to avoid customs charges
  • Original shipping fees and any import duties/taxes are non-refundable
  • We cannot refund return shipping costs for international orders

Defective or Incorrect Items

If you receive a defective item or incorrect product:

  • Contact us immediately at [email protected] with photos of the issue
  • We’ll provide a prepaid return shipping label (where applicable)
  • Your replacement will be prioritized in our shipping queue

Need Assistance?

Our dedicated customer service team is here to help with any questions about shipping, returns or exchanges for your diving gear.

Contact us:

We appreciate your trust in Dry And Wet Suit Sales Store for your water sports equipment needs. Our goal is to ensure you’re completely satisfied with your purchase and properly equipped for your underwater adventures.