At Dry And Wet Suit Sales Store, we stand behind the quality of our diving equipment. If you’re not completely satisfied with your purchase of drysuits, wetsuits, or accessories, we offer a straightforward returns and exchanges process for your convenience.

Key Points at a Glance

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags attached
  • Non-Returnable: Custom-sized drysuits and opened hygiene-sensitive items (wetsuits and undersuits)
  • Refund Method: Original payment method (processed within 5-7 business days)
  • Return Shipping: Customer responsibility (we cover return shipping for defective items)

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery, provided they are in their original condition with all tags attached and packaging intact. As specialists in water sports equipment, we particularly understand the importance of proper fit and functionality for your diving adventures.

Items That Cannot Be Returned

For safety and hygiene reasons, we cannot accept returns on:

  • Custom-sized or made-to-measure drysuits
  • Wetsuits and undersuits that have been removed from their original packaging
  • Any items showing signs of use, wear, or damage not present at time of shipping

Step-by-Step Return Process

1. Initiate Your Return

To begin your return or exchange, please email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Dry And Wet Suit Sales Store Team,

I would like to request a [return/exchange] for my recent order (#[Order Number]).

Item(s) for return: [Product Name(s) and Quantity]

Reason for return: [Please specify]

Preferred resolution: [Refund/Exchange for (specific product if exchanging)]

Attachments: [Photos if applicable for damaged/defective items]

Thank you,
[Your Full Name]
[Your Contact Information]

2. Receive Return Authorization

Within 1-2 business days, our Brisbane-based team will email you:

  • Return Merchandise Authorization (RMA) number
  • Detailed return instructions
  • Return shipping address (87 Mills Street, BRISBANE ADELAIDE STREET, AU 4000)

3. Package and Ship Your Return

Please securely package your items using the original packaging when possible. Include:

  • The RMA number clearly visible on the package
  • Completed return form (will be provided with your authorization)
  • All original items, accessories, and documentation

Shipping Note: We recommend using a trackable shipping service. Dry And Wet Suit Sales Store is not responsible for return packages lost in transit.

4. Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after arrival):

  • Refunds: Will be issued to your original payment method within 5-7 business days after approval
  • Exchanges: Your replacement item will be shipped within 1-2 business days after approval (standard shipping times apply)

Refund Details

Timing: Refunds typically appear in your account within:

  • Credit/Debit Cards: 3-10 business days (depending on your bank)
  • PayPal: Usually within 24 hours of processing

Deductions: Original shipping fees are non-refundable unless the return is due to our error or defective merchandise.

International Returns

For our global customers (excluding certain Asian and remote regions):

  • All return shipments must be marked as “RETURNED GOODS” to avoid customs charges
  • Original shipping fees and any import duties/taxes are non-refundable
  • We cannot refund return shipping costs for international orders

Defective or Incorrect Items

If you receive a defective item or incorrect product:

  1. Contact us immediately at [email protected] with photos of the issue
  2. We’ll provide a prepaid return shipping label (where applicable)
  3. Your replacement will be prioritized in our shipping queue

Need Assistance?

Our dedicated customer service team is here to help with any questions about returns or exchanges for your diving gear. Contact us:

We appreciate your trust in Dry And Wet Suit Sales Store for your water sports equipment needs. Our goal is to ensure you’re completely satisfied with your purchase and properly equipped for your underwater adventures.