Welcome to Dry And Wet Suit Sales Store’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, our Brisbane-based team is always happy to help at [email protected].

About Our Store

Who is Dry And Wet Suit Sales Store for?
We cater to water enthusiasts worldwide, from professional divers preparing for expeditions to recreational swimmers and snorkelers. Our products are designed for anyone who needs reliable gear for aquatic adventures, whether you’re diving in cold waters with our drysuits or enjoying tropical snorkeling in our wetsuits.
What makes your products special?
We offer premium water sports equipment from trusted brands, with careful attention to quality and performance. Our products range from technical diving gear like drysuits and torches to essential accessories. Each item is inspected and packaged with the same care we’d want for our own gear – because we’re water enthusiasts too!

Product Questions

How do I choose between a wetsuit and drysuit?
Wetsuits are ideal for warmer waters and provide thermal protection through a layer of water that your body heats. Drysuits, with their waterproof seals, keep you completely dry and are better for cold-water diving. Our wetsuits and drysuits sections provide detailed information to help you choose.
Do you sell complete diving sets?
While we don’t sell pre-packaged sets, our store offers all the essential components including drysuits, undergarments, vests, and torches. You can mix and match to create your perfect diving setup.

Shipping & Delivery

Where do you ship to?
We ship worldwide to most locations (excluding some remote areas in Asia and other regions). From our Brisbane headquarters to your favorite dive spot, wherever there’s water, we’ll get you geared up!
What are my shipping options?
We offer two shipping methods:

Standard Express Shipping: AUD $12.95 via DHL or FedEx (10-15 business days after dispatch) – ideal when you need your gear quickly.
Free Economy Shipping: Free for orders over AUD $50 via EMS (15-25 business days after dispatch) – perfect when you can wait a little longer and want an eco-friendlier option.
How long does order processing take?
We commit to processing all orders within 1-2 business days of receiving your payment. Our team carefully inspects and packages each item before dispatch.
Can I track my order?
Yes! Once your gear is on its way, we’ll send you a tracking number so you can follow your package’s journey. Our customer service team monitors all shipments and will proactively contact you if there are any unexpected delays.

Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment transactions. Your financial information is processed securely through our payment gateway partners.

Returns & Exchanges

What is your return policy?
If your gear doesn’t fit perfectly or meet your expectations, you have 15 days from receipt to initiate a return. We want you to have equipment that performs as well in the water as it did in your dreams! Please contact us at [email protected] to start the return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long do refunds take?
Once we receive your returned item, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Contact & Support

How can I contact customer service?
Our Brisbane-based team is always happy to help! Email us at [email protected] with any questions about our products, your order, or anything else. We typically respond within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM AEST. Orders can be placed on our website 24/7.

Ready to gear up for your next water adventure? Browse our selection of drysuits, wetsuits, and accessories today!